Personalization with Coveo and Sitecore CDP/Personalize

With the composable world, there are many clients today that have Intelligent Search and Customer Data Platforms (eg: Coveo and Sitecore CDP/Personalize, respectively). There are overlaps in these platforms when it comes to serving personalized relevant content and products to your customers at the right time. And customers generally have a difficult time getting the ROI of either tool, let alone leveraging the combined power. In this article, we will specifically discuss the overlaps, the differences and power in each tool, and the ability to combine the tools and realize ROI at each step of maturity.

How to turn the Marketing Funnel into a Loyalty Loop

While most agree that a customer’s journey, creating an emotional connection, and tracking loyalty is more important than the Marketing Funnel, the truth is that most Martech tools (CRM, Marketing Automation, Analytics) are still made to support the Funnel. My focus for this article is how to take your marketing funnel and tools and use them to support your loyalty loop.

Top 10.1 new features of Sitecore 10.1

Sitecore 10.1’s big release happened yesterday (2/25/2021). So, for all of you on Sitecore 7.x, 8.x, 9.x, the big question will be should you upgrade to Sitecore 10.1 and what is the benefit for the cost of the upgrade. Before you evaluate your upgrade, take a quick look at the top features of Sitecore 10.1, how to use them, and the potential ROI from using the feature efficiiently. Without further ado here are the Sitecore 10.1 new features

Sitecore Symposium - Key Takeaways

Sitecore Symposium 2020 was all about “Moments that make Experiences”. The top 2 takeaways were: Auto Personalization with Sitecore AI now standard in Sitecore 10, and Content as a Service (CaaS) - Sitecore’s newest take on SaaS.